Everything people ask before starting
Didn't find an answer? write to us — we'll get back to you.
For guests
Do guests need to install an app?
No. Scan the QR code with the phone camera, a regular web page opens, enter a phone number and see the table number. No download, no registration and no password.
What if there's no Wi-Fi or reception at the venue?
The guest page is very lightweight and loads even on a weak cellular network. If the venue is known for poor reception, it's worth confirming with them that there's Wi-Fi for guests (as is standard today), and keeping one staff member at the door with dashboard access.
A guest can't find themselves — what to do?
In most cases it's a different phone number than the one entered in the list. The system recognizes all Israeli formats (with and without hyphens, with an international prefix, without the leading zero). If it's still not found — a staff member opens the dashboard and searches by name.
What if two guests have the same phone number?
The search returns both records, along with the party size if it was entered ("2 people", "single guest", etc.).
My table hasn't been assigned yet
If you left a table cell empty in the list, the guest will see "Your table number hasn't been assigned yet". As soon as you update it in the dashboard — the result updates immediately.
Privacy & security
How is the privacy of phone numbers maintained?
The phone number serves solely as a search key. The guest enters their own number and gets only their own result — there's no scrollable list of names or phone numbers, and other guests' numbers are never exposed. This is the key difference from solutions that display an open list of names.
What's kept in the search logs?
To help you see how many guests have already found a table, a search log is kept. The phone number in it is stored masked (e.g. ***1234), and the logs are automatically deleted after a set period.
Can I delete all my data?
Yes. Contact us via Contact and we'll delete the event and the guest list in full.
Is the payment secure?
Payment is made on a secure page (HTTPS). We do not store credit card details on our servers. Account passwords are stored encrypted.
Setup & payment
When do you pay, and how much?
A one-time payment per event, no subscription. Creating the event, uploading the list and editing tables — free. Payment activates the QR code and the lookup page. full details on the pricing page.
Does the price depend on the number of guests?
No. The number of guests is unlimited — 150 guests or 800, same price.
Which files can be uploaded for the list?
xlsx, xls or csv. QSeat detects the sheet, the header row and the columns on its own (name, phone, table, side, notes, party size). Name and phone are required fields.
Can I edit after uploading?
Yes — a single guest, a whole table, adding, deleting. All from the dashboard, without re-uploading, and even during the event itself.
Can I add the event's menu?
Yes, it's an optional feature. Upload an image or a PDF file, and the guest sees a "View menu" button after getting their table number.
I have several events — how does it work?
Each event in the account is a separate unit with its own list, code and link, and its own one-time payment. There's no mixing between lists.
Still deciding?
Set up an event and upload a list for free — see how it looks before you pay.
Create an event