FAQ

Everything people ask before starting

Didn't find an answer? Write to us and we'll get back to you.

For guests

Do guests need to install an app?

No. Scan the QR with the camera, a regular page opens, type your phone and see your table number. Nothing to download, no sign-up.

What if there's no Wi-Fi or reception at the venue?

The guest page is tiny and loads even on weak reception. If you know the venue has no reception, check with them that there's Wi-Fi for guests (most venues have it), and leave someone at the entrance with access to the dashboard.

A guest can't find themselves. What now?

Usually it's because the list has a different number, say their partner's. The system understands every way of writing an Israeli number (with or without dashes, with +972, without the leading zero). If they still can't find it, someone on staff searches for the guest by name in the dashboard.

What if two guests have the same phone number?

The search shows both, plus the party size of each booking if it's in the list ("2 people", "Single guest", etc.).

My table hasn't been assigned yet

If you left the table cell empty, the guest will see "Your table hasn't been assigned yet". Update it in the dashboard, and they'll see the table right away.

Privacy & security

How is the privacy of phone numbers maintained?

The phone is used only for searching. The guest types their own number and sees only their own table. There's no list of names or phones to scroll through, and nobody sees anyone else's number. That's exactly the difference from a name board at the entrance.

What's kept in the search logs?

We keep a record of who searched, so you can see how many guests have already found their table. Only the last 4 digits of the phone are kept (for example ***1234), and everything is deleted automatically after 90 days.

Can I delete all my data?

Yes. Write to us and we'll delete the event and the entire guest list.

Is the payment secure?

Yes. Payment goes through a secure checkout page, and card details are never stored with us. Passwords are stored encrypted too.

Setup & payment

When do you pay, and how much?

Pay once per event, no subscription. Opening an event, uploading a list and arranging tables is free. Payment activates the QR and the search page. All the details on the pricing page.

Does the price depend on the number of guests?

No. 150 guests or 800, the price is the same.

Which files can be uploaded for the list?

xlsx, xls or csv. The system finds the sheet, the header row and the columns on its own (name, phone, table, side, notes, party size). Only name and phone are required, everything else is optional.

Can I edit after uploading?

Yes. One guest, a whole table, adding or deleting. All from the dashboard, without re-uploading, even mid-event.

Can I add the event's menu?

Yes, if you'd like. Upload an image or a PDF, and a "View menu" button appears on the guest page. Didn't upload one? The button simply won't show.

I have several events. How does that work?

Each event in your account has its own list, code, link and payment. The lists never get mixed up.

Still deciding?

Open an event and upload a list for free, and see how it all looks before you pay.

Create an event